Returns & Exchanges
Wynona aims to ensure its customers' full satisfaction. However, if for any reason you are unhappy with your purchase, we're happy to adjust, exchange, or refund your order.
All made-to-measure / made-to-order items are final sale.
If this is the case, please contact us within 14 days of receipt of your delivery to arrange the return/exchange/adjustment, then make sure to ship the item back to us as soon as possible.
Orders must be returned in their original packaging and in perfect condition. Once item(s) are received and inspected, refund will be issued for returned items. We are not responsible for risk of loss or damage during return shipment.
Items are returned at the buyer’s own risk, so we recommend that you insure the shipment against loss or damage. Postage will only be refunded if an item has been sent incorrectly, or some other error has been made on our part.
All sale items are final sale.
Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.
- Log in to your account:
- In the Email field, enter your email address, and then click Continue.
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
- Click the order that you want to submit the return for.
- If your order has more than one item, then select the items that you want to return.
- Select a return reason and add a note for the store.
- Click Request return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions. After the product is returned, you will receive a refund.
For any additional information please reach out to our support team: contact@wynonastudio.com
